There are changes coming to the UK broadband system that consumers need to be aware of.
BT Openreach will switch off the UK’s Public Switched Telephone Network (PSTN) or copper analogue network by the end of January 2027.
Here’s everything you need to know:
Information about the One Touch Switch and the Copper Turn Off
In a groundbreaking move to simplify the process of switching broadband providers, a new initiative called ‘One Touch Switch’ has been announced, powered by Ofcom. This will mean a seamless and speedy transition for users looking for better packages, cheaper deals or improved customer service. The initiative will transform the way we switch broadband providers, avoiding those wasted hours on the phone with both current and prospective service providers trying to sort it out.
Ofcom’s ‘One Touch Switch’ will enable you to seamlessly switch to smooth fibre internet. Launching in September 2024, this modernised service is designed to make switching broadband a whole lot easier for you. This applies to all home broadband users, including cable and full fibre customers. It means you can effortlessly switch broadband provider and swap between networks or technologies. Upgrade from copper cable technology to blazing fast full fibre technology with Hey!Broadband with twice the speed and convenience.
How to change broadband provider with ‘One Touch Switch’
With ‘One Touch Switch’ all you need to do is talk to your new broadband provider. Goodbye middleman! No more negotiating with your current provider over the phone, all you need to do is make your switch. This streamlined approach not only simplifies the switching process but also means you can switch to broadband at the speed of your switch!
The ‘One Touch Switch’ is a new era for broadband users, offering a seamless and quick transition to another internet provider today. Whether you are looking for a faster package, a more budget-friendly deal or superior customer service, your new internet provider can efficiently and effectively cater to your personal needs.
You can already switch between Openreach networks such as BT, Sky and TalkTalk using a one-step switching process, where you only have contact with your new provider. But we wanted to introduce the one-touch switch system to a wider range of networks. This makes it easy to switch your internet provider, whether you’re switching from an provider using the Openreach network to one using CityFibre’s, or from Virgin Media to Hyperoptic. You can switch freely to get the best broadband for you, and only need to talk to the provider you’re switching to.
It is important to know that you will be compensated if you are without service for more than one business day. In addition, when switching to another broadband connection, you do not have to pay a notice period after the switch date.
These changes make it much quicker to switch broadband. The process can take just a few days, during which you will receive all the important information from your previous provider. This may include information about any early termination penalties. And you will also receive all the important information from your new provider.
On the date agreed between you and your ISP, your new service will start, seamlessly replacing your previous broadband, so you can spend less time waiting and more time streaming. Simply request to switch broadband for an efficient, hassle-free transition to your new provider.
Your customer phone number can be transferred between services without any hassle, if you wish, and you will not have to pay any cancellation fees after the switch date. Although some providers may charge early termination fees. This new initiative hopes to take the stress and hassle out of switching broadband providers.
Bparts, costs and the ‘cooling-off period’
Users with bundled services, such as landline and broadband, will generally follow the same process as above. However, if your bundle includes a TV service, particularly if it is tied to satellite TV, there may be variations. Please consult your new provider for detailed information on your situation.
There is a 14-day ‘cooling-off’ period when switching, allowing users to cancel their request to change broadband provider without incurring any costs. This period provides a safety net, giving users the freedom to reconsider their decision without financial consequences.
Copper switch off
BT Openreach will switch off the UK’s Public Switched Telephone Network (PSTN) or copper analogue network by the end of January 2027.
PSTN has been the backbone of the UK telephone network for decades, with some infrastructure in place since the 19th century. As our demand for faster internet access grows, it’s time to upgrade your copper network to Fibre to the Premises (FTTP). There’s no need to worry about these changes, in fact, it means your organisation will benefit from faster broadband speeds and higher quality communications.
The UK’s existing analogue copper network has become increasingly expensive to maintain. Reliability and download speeds are often an issue for users, depending on how far they are from the nearest telephone exchange. Moving to a full fibre network offers faster connectivity, increased reliability and flexibility. This allows users to take full advantage of cloud computing, video conferencing and Voice over Internet Protocol (VoIP) calls.
It is important that you consider whether the phones and services you use should be replaced with fibre alternatives.
Openreach plans to cease operating the PSTN and Integrated Services Digital Network (ISDN) service on 31 January 2027. By then, we hope that most business or residential users will have migrated to the upgraded fibre network. The digital upgrade in the UK may already have started in your area, as it is being rolled out on a region-by-region basis. This means that the sale of analogue phones and lines may already have been phased out in some areas.
For those living in rural areas, the transition to a full fibre network may not happen as quickly as in other areas. For some, 4G, 5G and other alternative services may be a more viable option. Your chosen telecoms provider will be able to advise you further on what connectivity is available in your area.