telephone conversations

Sorry, Gen Z – this is why you still have to pick up the phone

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It’s a situation that has now become frustratingly familiar. You need to file your tax return, make a GP appointment or book a boiler service. Instead of simply picking up the phone and speaking to a human, you’re dragged through a labyrinthine series of online contact forms and AI chatbots, ultimately ending up no closer … Read more

Can you use your phone on a plane? Moreover: Do you have to?

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Do cell phones on airplanes really need to be in airplane mode? Jakub Porzycki/NurPhoto via Getty Images Mobile phones have become an integral part of modern existence, allowing us to call or text people from anywhere. Or rather: of almost everywhere. Every time we board a flight, we hear someone ask (almost wishfully): “Can you … Read more